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This relates to a website host I used a
year ago. The idea and process can apply to
your online and offline businesses.
We know that our current customers
need to be looked after and will
provide repeat business,
if we can provide the correct products at the right price. Losing customers, that have cost us a
lot to find and satisfy, is bad for business.
This firm decided to regain
some of those customers.
Customers pay a monthly fee for
hosting Services, so
regaining them will provide
recurring income every month. They sent a note with a questionnaire,
which asked just 3 questions: Question 1: How long
were you a member
Question 2:
Are you still interested in
making money online? Question 3:
What Would it Take to Get
your Business Back? The second question checks that you
have not left the business. The third question
is the critical one. It is an open, direct question
enabling any reply,
from which they can see
whether there
can be a future relationship. Ask for the business –
you have nothing to lose!
If not, no more time will be wasted
with that person. It is also good feedback on service
problems, of which they are not aware and can be resolved
for the benefit of all customers and the firm. Three questions are
enough for people
who have had problems with the firm.
More would probably
not be answered.
The firm has the history
of the customer relationship,
so this does not need to be explained.
This exercise may provide some
uncomfortable answers but, if it brings back customers,
it will probably be worth it.
To be continued If you missed it:
John Thornhill, my mentor:
How I Hit $1 Million on JVZoo
Here’s the link you need.
http://robinjoyce.site/jtwebinar Here is a page of information
about John Thornhill’s invite-only webinar and the link to watch it.
Please read it:
http://robinjoyce.site/jtwebinar and watch the webinar Silvia at IFRSbox.
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(Is he retreating? Tactical move?) Yes I said do NOT buy it;
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Are you serious about IM?
Please have a look at one, or both, of
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Devon Brown runs the Web Copy Cat
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From yesterday, in case you missed it
John Thornhill’s
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Click here: https://jvz1.com/c/593801/131029 is a recording of the complete building of products from nothing over eight one-hour videos . It complements his longer one-year
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View John Thornhill’s
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